| The Supplier
Firethorn Solutions Ltd (company number 4866241)
trading as Living Space Apartments; we; us
The Client
The person or company responsible for making the
booking and paying for the accommodation as booked;
you. May also be the Guest.
The Guest(s)
The person or persons who will reside in the apartment
for the duration of the booking. May also be the
Client.
Accommodation Period
The time during which the Guest(s) reside in the
apartment
Booking Deposit
A non-refundable fee payable at the time of booking.
This will be deducted from the Rental Charge when
final payment is made.
Rental Charge
The total rent payable for the entire Accommodation
Period. UK VAT at the appropriate rate will be
applied to this charge.
Who We Are
When you do business with us you are dealing with
Living Space Apartments, a trading division of
Firethorn Solutions Limited, Firethorn House,
Sunnyside, Fleet GU51 4LF.
Acceptance of Terms and Conditions
All bookings accepted by us are subject to these
Terms and Conditions that are deemed to have been
accepted in full by the Client and the Guest(s).
Payment of a Booking Deposit or Rental Charge
also indicates acceptance of these Terms and Conditions.
Scope
Renting accommodation from Living Space Apartments
is not intended to confer possession on either
the Client or the Guest(s) nor to create the relationship
of landlord and tenant between us and either the
Client or the Guest(s). Neither the Client nor
the Guest(s) will be entitled to any tenancy,
or any assured shorthold or assured tenancy, or
to any statutory protection under the Housing
Act 1988, or to any other statutory security of
tenure now or upon the determination of any rental
agreement with us.
We permit the Client to occupy the apartment,
such occupation being by the Guest(s) personally
only, and to use our furniture and effects, for
the Accommodation Period.
The Client and the Guest(s) confirm that they
will not be occupying the apartment as their only
or principal home.
Making a Booking
Your booking is only confirmed when we post or
fax to you written confirmation of booking following
receipt of payment of the Booking Deposit.
When a booking is made more than 28 days prior
to the arrival date, a £200 Booking Deposit
is required to confirm the reservation.
The balance of the Rental Charge is to be paid
28 days before the arrival date. Credit card details
held by us will be debited at this point. If we
do not receive full payment by this time, the
booking may be cancelled and the Booking Deposit
forfeited. The Client may be liable for the balance
of the Rental Charge and for any other costs involved
in the attempt to re-let the accommodation.
When a booking is made less than 28 days prior
to the arrival date, the full Rental Charge is
required to confirm the reservation.
VAT
VAT will be charged at 17.5% for the first 28
days of a Guest stay and thereafter at 3.5% for
the same Guest stay. Should the Guest name change
after 28 days, VAT will be charged at 17.5%.
Payment
Payment must be made in UK Pounds Sterling and
must be clear of all bank charges, exchange rate
variations and any other deductions.
We accept the following methods of payment:
- Bank to bank transfer to our account
(sort code 40-21-27; account number 91400479;
HSBC Bank, 221 Fleet Road, Fleet GU51 3BW)
- Cheque or banker’s draft
- Debit card (Maestro, Solo, Visa Electron,
Switch, Delta)
- Credit card (Visa, Mastercard, Amex) –
credit card payment charges will be applied
at the following rates : Visa/ Mastercard 2%
surcharge, Amex 4% surcharge.
Under no circumstances will accommodation be
provided until we have received cleared funds
to cover the Rental Charge.
Failure to pay in accordance with the agreed
terms of payment may result in suspension of accommodation.
We reserve the right to charge interest on overdue
accounts at 4% above UK bank base rate and to
seek payment in full for accommodation during
the suspension period.
Cancellation by Client
If you wish to cancel a booking you must notify
us in writing by post or fax.
When notification of cancellation is received
more than 28 days prior to the arrival date, all
payments received from the Client will be refunded
after deducting the £200 Booking Deposit
which is forfeited.
When notification of cancellation is received
less than 28 days prior to the arrival date, the
£200 Booking Deposit is forfeited, and the
refund of other payments is subject to the accommodation
being re-let. The refund is less the rent for
any part of the contracted occupancy during which
the accommodation remains vacant and less all
costs incurred.
When attempting to re-let booked accommodation,
we reserve the right to give priority to other
unsold accommodation.
Change of arrival date or departure date by the
Client may be treated as cancellation and re-booking.
Termination by Living Space Apartments
We have the right to terminate a booking at any
time without notice on the grounds of abuse to
staff or other residents, mistreatment of the
apartment or criminal activity on the part of
the Guest(s) or their visitors. In such circumstances,
we are not obliged to provide or locate alternative
accommodation. The period of notice and the proportion
of refund are at our discretion.
We may also terminate a booking at any time on
giving the Client written notice.
What is Included
The Rental Charge includes provision
of the following features and services:
- Fully furnished and equipped accommodation.
- A welcome pack consisting of bottled water,
fresh milk, tea, coffee, sugar and sufficient
dishwasher and washing machine products for
your stay. No food is provided unless otherwise
agreed.
- Bedding, bedlinen and towels
- Weekly maid service, which may include general
cleaning, making beds, emptying rubbish bins
and change of bedlinen and towels weekly
- Council tax charges
- Utility charges (water, electricity and gas
as applicable)
- TV licence
- Telephone line rental
- Broadband internet connection and usage
What’s Not Included
The following features and services are
not included in the Rental Charge:
- Telephone line usage. Calls made will be
charged at cost to the Client. VAT will be applicable
on all such charges at 17.5%.
- Additional guest services (eg laundry/ dry
cleaning, grocery shopping), charges for which
are available on request.
- Loss of/ failure to promptly return keys
and electronic fobs.
- UK VAT, which will be charged at the appropriate
rate
Prices
All prices are quoted in UK Pounds Sterling and,
unless otherwise specified, the prices quoted
exclude VAT at the prevailing UK rate.
All prices are based on costs prevailing at the
time of quotation and may be subject to change.
Number of Occupants
Only Guests specified by name at the time of booking
by the Client may occupy the apartment. The booking
is personal to the Client. The Client must not
assign, sublet or part with or share possession
of the apartment or any part of it.
The number of persons permitted to occupy the
apartment is limited to the number of beds available.
Under no circumstances may more than the maximum
number of persons specified in the apartment description
occupy the apartment except by prior written agreement
with the Supplier. We reserve the right to refuse
admittance to the apartment to the Guest(s) if
they are in breach of this condition.
Arrival and Departure
The rules for arrival and departure are set by
Living Space Apartments.
All apartments are usually available for occupation
after 3:00 p.m. on the day of arrival. Keys are
made available during working hours (between 9:30
a.m. and 5:00 p.m.). Arrangements can be made
for key collection after hours and on Sundays,
or at the Guest’s place of work, subject
to prior arrangement.
All apartments must be vacated by 10:00 a.m.
on the day of departure, and keys must be returned
by 10:00 a.m. on that day. Arrangements can be
made for return of keys on alternative days prior
to the day of departure and after hours, subject
to prior arrangement.
If there is any delay in vacating the apartment
beyond the agreed time, a full day's rental, calculated
as one seventh of the weekly rate applicable,
will be charged to the Client.
Keys
Unless otherwise agreed, the Guest will be issued
with one set of keys and electronic fobs (where
applicable) for the apartment. If at any time
the Guest loses the keys they must advise us as
soon as possible and we will replace them at a
cost of £50 + VAT per set of keys.
If the keys/ fobs are not returned within 24
hours of departure then they will be treated as
lost and the above charges will apply.
If the Guest locks him or herself out of the
apartment and requires assistance to regain entry
to the apartment, we reserve the right to charge
an administration fee of £50 + VAT.
Broadband
Broadband internet is provided in most
apartments. Although we will endeavour to assist
with any connection problems, we accept no responsibility
for the inability to connect to this facility.
Insurance
The Rental Charge does not include any personal
insurance cover of any kind.
Smoking
We operate a strict NO SMOKING POLICY. Smoking
is not permitted in the apartments or in the internal
communal areas of the apartment blocks.
Rights of Access
Representatives of Living Space Apartments or
their contractors have the right of access to
the apartment at any time for the purpose of inspecting
the apartment, performing the Supplier’s
obligations to the Guest(s), to carry out any
essential repair or maintenance work or for any
other reasonable purpose.
Pets
No pets of any kind are permitted under any circumstances.
The Client is liable for any infringement of this
rule by the Guest(s).
Damage to Apartment
Guests are responsible for taking all reasonable
care of the apartment and its contents. The apartment
and all equipment, utensils, furniture etc. must
be left clean and tidy at the end of the Accommodation
Period. No items may be removed from the apartment.
Except in the case of normal wear and tear the
Client will be responsible for making good any
damage to the apartment or its contents which
has occurred due to negligence, wilful damage
or irresponsible behaviour on the part of the
Guests or their visitors. Such damage must be
reported to us without delay. In the event that
breakages or damage are discovered, or extra cleaning
required, after departure, we will notify the
Client in writing within 14 days of departure,
providing a detailed report of the issues and
an invoice for the cost of rectifying them.
The Client undertakes that no Guest will suffer
anything to be done which would endanger the policy
of our insurers in respect of the apartment and
its contents or which might make the same void
or voidable.
Injury or Loss
We will not be held responsible for any personal
injury, loss or damage to personal effects howsoever
arising at the apartment or in the apartment block
or its grounds.
Information
All information we supply is given in good faith
and is based on information available at the time
of booking. All reasonable measures have been
taken to ensure the accuracy of any statement
made either in writing or otherwise, but we are
not liable for any variation however caused.
Complaints
Any complaints about the apartment, or its contents,
must be made in writing immediately to Living
Space Apartments at Firethorn House, Sunnyside,
Fleet GU51 4LF or faxed to us on (01252) 612100.
We will take all reasonable steps to settle the
problem. We shall not have any liability for any
complaint submitted after the completion of the
Accommodation Period.
Force Majeure
We will not be liable for any delay, loss, damage
or expenses incurred if a booking needs to be
altered or cancelled or if we are unable to perform
our contractual obligations as a result of events
beyond our reasonable control, including events
such as war, civil strife, terrorist activity,
labour disputes, natural or man-made disaster,
fire, flood, and adverse weather conditions, mechanical
breakdown, illness or failure of any public service
company.
Governing Law
Any agreement to rent accommodation from Living
Space Apartments is subject to English law, and
in the event of any dispute the courts in England
shall have sole jurisdiction on such matters arising.
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